Return and Refund Policy
Your satisfaction is guaranteed.
Your satisfaction is guaranteed when purchasing from 100%.
Your online order may be returned within 14 days of receipt.
The following items may not be returned: underwear, gift cards.
Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn or washed.
If the goods have been deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
If the goods have been deteriorated during the delivery, you have to inform us and take a reserve within 48 hours.
All products must be packed in the original, undamaged packaging including any accessories, manuals, documentation and registration that was included with the product.
In case of withdrawal, the cost of returning the product is the responsibility of the customer.
PRODUCT RETURN PROCEDURE
- To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by email at: firstname.lastname@example.org. Please provide a copy of your order number in the email.
- 100% generates a return authorization number
- Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.
- All returns are shipped to 100% France:
our return authorization: example 12345
1 bis, allée du Crêt
69890 La Tour de Salvagny
- Once your return is received and verified, we will proceed to the refund within 15 business days of receipt.
For your protection we highly recommend you use a traceable shipping method. We are not responsible for lost or damage packages.
All purchases and returns are subject to the Terms of Service